Privacy Policy

Last updated: December 26, 2025

Artzen Media operates this website and store, including all related information, content, features, tools, digital products, and services, collectively referred to as the Services. Artzen Media provides these Services to deliver digital products such as sound effects, MOGRTs, LUTs, presets, and related creative assets.

This Privacy Policy describes how Artzen Media collects, uses, stores, and discloses personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between the Terms and Conditions and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Personal Information We Collect or Process

When we refer to personal information, we mean information that identifies, relates to, or can reasonably be linked to an individual. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services and as permitted by applicable law, we may collect or process the following categories of personal information:

• Contact details such as your name and email address
• Billing information necessary to process payments, including payment confirmation and transaction details. Payment card information is processed by third-party payment providers and is not stored by Artzen Media
• Account information such as login credentials, preferences, and settings, where applicable
• Transaction information including products viewed, downloaded, or purchased
• Communications with us, including messages sent via email or customer support
• Device and technical information such as IP address, browser type, device identifiers, and network information
• Usage information regarding how you interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you make a purchase, download products, contact us, or otherwise interact with the Services
• Automatically through your use of the Services, including via cookies and similar technologies
• From service providers who support the operation of the Services, including payment processors, email delivery platforms, analytics providers, and hosting services
• From third-party platforms where required to process transactions or provide functionality

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving the Services

To operate the website, deliver digital products, process payments, provide download access, manage customer accounts where applicable, maintain records of purchases, and improve the performance and functionality of the Services.

Marketing and Communications

To send transactional emails related to purchases and downloads, and where you have opted in, to send marketing communications such as product updates, promotions, or announcements. You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

To detect, prevent, or investigate fraudulent, unauthorized, or illegal activity, secure transactions, and protect the integrity of the Services.

Customer Support

To respond to inquiries, provide assistance, and maintain our relationship with customers.

Legal and Compliance Purposes

To comply with applicable laws, regulations, legal processes, or enforce our Terms and Conditions and other policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With service providers that perform services on our behalf, such as payment processing, email delivery, analytics, hosting, and customer support
• With marketing and analytics partners to understand usage patterns and improve our Services
• When you direct or consent to the disclosure of information
• To comply with legal obligations, court orders, or lawful government requests
• In connection with a business transaction such as a merger, sale, or restructuring, if applicable

We do not sell your personal information.

Cookies and Tracking

We use cookies and similar technologies to keep the Site working, understand how it is used, and measure the performance of our advertising. This may include analytics and advertising tools such as the Meta (Facebook) Pixel, which help us see how visitors find and use the Site and how our ads perform. These tools may set their own cookies and collect usage data subject to their own privacy policies. You can control or disable cookies through your browser settings; doing so may affect how parts of the Site function.

Third-Party Services and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Information

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Data Security and Retention

We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding to a request, as permitted by law.

International Data Transfers

Your personal information may be stored or processed outside your country of residence, including in jurisdictions that may have different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, contact:

Artzen Media

Email: hello@artzenmedia.com

Location: Western Australia, Australia

For the purposes of applicable data protection laws, Artzen Media acts as the data controller of your personal information.